Why does Munaaz have a returns policy?

Whilst Munaaz will continually strive to improve our service levels, the credit and exchange policy needs to be adhered to in order to minimize the negative impact that credit and returns may have on our stock replenishment and ordering systems.

Can I return my product?
  • Items may not be returned more than 7 days after their original delivery.
  • Items must be unused.
  • Items must be complete and packed in their original packaging.
Under what circumstances may I return goods to Munaaz?

Goods may be returned to Munaaz if they are faulty on arrival or if the following conditions are met:

  • Items may not be returned more than 7 days after their original delivery by Munaaz.
  • Items must be accompanied by a copy of the invoice upon which Munaaz supplied the goods.
  • Items must be unused.
  • Items must be complete and packed in their original packaging.
  • All original packing materials, manuals, blank warranty cards and other accessories and documentation must be included in the original packaging,
  • All costs associated with the transport of stock back to Munaaz are for the customer’s account.
  • Munaaz reserves the right to impose a handling fee or refuse to give a credit on cancellations of orders and goods returned that do not comply with this policy.

It is important to note that buyouts, personalised or other customised items may not be returned for a refund unless considered faulty at time of delivery. Munaaz shall at its sole discretion make judgement upon whether the item was faulty or of inferior quality.

How do I return my product?

Item would need to be returned to Munaaz Catering Equipment.

What should I do if I receive a damaged unit?
  • Munaaz will exchange a damaged item provided the damage is reported within 24 hours of delivery.
  • All damaged items must be returned to the Munaaz showroom within 7 days
What does our credit and returns policy cover?

Goods purchased from Munaaz may under certain circumstances, be returned and credited against the customer’s account.

These circumstances include:

  1. Goods and equipment which are clearly damaged or defective or fails to work immediately after delivery or within a period of 7 days of delivery
  2. Munaaz will exchange a damaged item provided the damage is reported in writing within 24 hours of delivery
  3. All damaged items must be returned to the Munaaz showroom immediately.
  4. Munaaz will exchange a defective item or alternatively credit your payment of the item provided it is returned with all of its original packaging and contents.
  5. Munaaz will exchange a damaged item provided that the item was not damaged by a third party courier.
  6. Munaaz will exchange or credit an item that was erroneously delivered to you with the correct item or will credit your payment provided the conditions contained in point above are met.